dkk88 Privacy Policy
Your personal information is very important to us. This policy explains in detail how dkk88 collects, stores, and protects your information.
This privacy policy applies to your relationship with dkk88. When you use our platform, create an account, or use any of our services, you are considered to have agreed to the terms of this policy. We protect your personal information with the highest level of security through SSL encryption and modern technology.
If our privacy policy changes, we will update this page and, where necessary, notify registered users by email. We therefore encourage you to check this page regularly.
What Information We Collect
Personally Identifiable Information
When you create an account on dkk88 or use our services, we may collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — you must be 21 or older)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Residential address in Bangladesh
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
Automatically Collected Information
Some information is collected automatically while you browse our platform:
- IP address and device type
- Browser type and operating system
- Cookies and local storage data
- Time spent on the site, pages visited, and click patterns
- Login time and session information
- Gaming activity records (bet amounts, win/loss history, etc.)
Information Received from Third Parties
In some cases we may receive information from legitimate third parties, such as:
- Identity verification service providers
- Payment processing companies (for transaction confirmation)
- Fraud prevention and risk assessment service providers
How We Use Information
Purposes of Information Use
dkk88 uses collected information for the specific purposes described below:
- Account Management: To create, verify, and maintain your profile.
- Service Delivery: To provide betting, casino games, slots, and other features.
- Financial Transactions: To process deposits and withdrawals and to keep transaction records.
- Bonuses and Promotions: To provide welcome bonuses and VIP benefits.
- Customer Support: To resolve your issues and answer your questions.
- Security: To detect and prevent fraud.
- Responsible Gaming: To monitor user gaming behaviour and provide assistance where needed.
- Platform Improvement: To analyse data and enhance your experience.
Marketing and Communications
If you give your consent, we may email you about new promotions, bonus offers, and gaming updates. If you wish to stop receiving such communications, you can make a request at any time through your account settings or by emailing [email protected].
Information Sharing Policy
Who We Share Information With
dkk88 never sells your personal information to third parties. However, information may be shared in a limited way in the following cases:
- Payment Processing Partners: bKash, Nagad, Rocket, Upay, and banking institutions — only to complete transactions.
- Technology and Software Partners: Game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, etc.) — the minimum information necessary to keep their services running.
- Identity Verification Services: To complete the KYC process.
- Legal Authorities: In response to lawful requests from competent authorities under applicable law in Bangladesh.
- Fraud Prevention Services: To protect the security of the platform.
Your information will not be shared with any third party outside the cases listed above.
International Data Transfers
Some of our technology partners may use servers located outside Bangladesh. In such cases we ensure that data protection standards are consistent with our policy. All data transfers are carried out through SSL encryption.
Cookies and Tracking Technology
How Cookies Are Used
The dkk88 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience. We use the following types of cookies:
- Essential Cookies: Maintaining login status and managing sessions — the site cannot function properly without these.
- Performance Cookies: To analyse which parts of the site are used most.
- Functionality Cookies: To remember your preferences (such as language and display settings).
- Targeting Cookies: To show you relevant content based on your interests.
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some features of the site.
Data Storage and Security
How Long Data Is Stored
We will retain your personal information for as long as:
- Your account is active or you continue to use our services.
- It is required to meet legal obligations (such as financial records under anti-money laundering regulations).
- It is needed to resolve a dispute or handle a legal claim.
After an account is closed, most personal information will be deleted once the legally required retention period has passed.
Data Security Measures
dkk88 takes the following technical and organisational measures to protect your information:
- 256-bit SSL/TLS encryption — on all data transfers.
- Firewall and intrusion detection systems.
- Restricted access — only authorised staff can view your information.
- Regular security audits and updates.
- A separate encryption layer for payment information.
- Two-Factor Authentication support.
However, no guarantee of complete security on the internet is possible. We therefore ask users to keep their passwords confidential and to notify us immediately if they notice any suspicious activity.
Your Rights and Options
Rights Regarding Personal Information
As a registered user of dkk88, you have the following rights:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: You can request that incorrect or outdated information be updated.
- Right to Erasure: You can request the deletion of information that is not subject to a legal obligation.
- Right to Object to Processing: You can object to the use of your information for specific purposes.
- Right to Portability: You can request a copy of your information in a structured format.
- Right to Withdraw Consent: You can opt out of marketing communications at any time.
To exercise any of the above rights, email [email protected] or contact us through 24/7 live chat.
Protection of Minors
dkk88 is a service for adults. Anyone under the age of 21 is not permitted to use our platform. We do not knowingly collect information from minors. If we have any indication that such information is held, we will immediately close the relevant account and delete the information.
Miscellaneous Provisions
Policy Changes
We may amend this privacy policy at any time due to business needs, technological changes, or legal obligations. Registered users will be notified by email of any significant changes. The latest version will always be available on this page.
Applicable Law
This privacy policy will be governed by the laws applicable in Bangladesh. The relevant laws and regulations of Bangladesh will apply to any dispute relating to data protection.
Responsible Gaming and Data
We analyse user gaming patterns to ensure responsible gaming. Information collected for this purpose is used solely to support user wellbeing. To learn more, visit our Responsible Gaming page.
Related Documents
We encourage you to read this privacy policy alongside our Terms and Conditions and Responsible Gaming policy. Together these three documents form dkk88's complete user protection policy.
Contact Us
For any questions about privacy
If you have any questions, requests, or complaints about the protection of your information, please contact us. Our dedicated support team is available 24/7.
Email: [email protected]
Support in Bengali is available via live chat — seven days a week, 24 hours a day.